Since becoming an Apple user a couple years back, I am still amazed at the level of anxiety one can experience by doing even the most mundane tasks on a Microsoft Windows Vista computer.
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This is a tale of installing Microsoft Access 2010.
A client had some needs for Microsoft Access 2010. To help out I decided to install Access 2010. I installed a trial version and then purchased and downloaded a full version ($139.99).
I installed the software...but not without an error (see below).
I did, as software instructed, called the Microsoft Support Services (PSS). I spoke to Shanni (?). She was very nice. She instructed me to uninstall all prior versions of Microsoft Office (which was 2007).
During the process, Microsoft was kind enough to do a system update automatically. So our conversation was suspended as we waited many many minutes for the updates to configure themselves. Then waited even longer for the system to restart.
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Access 2010
Access2010English_x32.exe (8/22/2012 8:41 AM - 637,844 KB
Start: 11:55
Still Installing: 12:17
Error: 12:23 PM
Microsoft Access 2010 encountered an error during setup.
Error 1714. Setup cannot remove the older version of Microsoft Office Access 2010.
Contact Microsoft Product Support Services (PSS) for assistance. For information about how to context PSS, see
C:UsersJOHNKR~1AppDataLocalTempSetup00000ec4PSS10R.CHM.
Time: 12:30
Called PSS and speak to Shanni (from Phillipines)
Time: 12:35
System automatically installing some Windows Update patches.
Time: 12:45
System begins to restart.
Time 12:53
System still "Shutting down..." after installing Windows Update patches.
Time 12:55
System appears to be rebooting.
Time: 12:57
Configuring updates: Stage 3 of 3 - 0% complete.
Do not turn off your computer.
Time: 1:00
Logged back into Microsoft Windows Vista
Time: 1:07
Restarting machine - "Please do not power off or unplug your machine. Installing update 1 of 1 .."
Time: 1:10 - still installing update 1 of 1...
Me thinking how much more productive I would be if this were an Apple product...
Time: 1:11 - start shutting down (now how long could this take?)
Time: 1:16 - just now restarting (5 minutes!)
Recommend you keep updating
Time: 1:24 - Shanny gives up (noble try nice lady)
Call MS Tech Support at: 800.642.7676
End: ??
____
This is a tale of installing Microsoft Access 2010.
A client had some needs for Microsoft Access 2010. To help out I decided to install Access 2010. I installed a trial version and then purchased and downloaded a full version ($139.99).
I installed the software...but not without an error (see below).
I did, as software instructed, called the Microsoft Support Services (PSS). I spoke to Shanni (?). She was very nice. She instructed me to uninstall all prior versions of Microsoft Office (which was 2007).
During the process, Microsoft was kind enough to do a system update automatically. So our conversation was suspended as we waited many many minutes for the updates to configure themselves. Then waited even longer for the system to restart.
____
Access 2010
Access2010English_x32.exe (8/22/2012 8:41 AM - 637,844 KB
Start: 11:55
Error: 12:23 PM
Microsoft Access 2010 encountered an error during setup.
Error 1714. Setup cannot remove the older version of Microsoft Office Access 2010.
Contact Microsoft Product Support Services (PSS) for assistance. For information about how to context PSS, see
C:UsersJOHNKR~1AppDataLocalTempSetup00000ec4PSS10R.CHM.
Called PSS and speak to Shanni (from Phillipines)
Time: 12:35
System automatically installing some Windows Update patches.
Time: 12:45
System begins to restart.
Time 12:53
System still "Shutting down..." after installing Windows Update patches.
Time 12:55
System appears to be rebooting.
Time: 12:57
Configuring updates: Stage 3 of 3 - 0% complete.
Do not turn off your computer.
Time: 1:00
Logged back into Microsoft Windows Vista
Time: 1:07
Restarting machine - "Please do not power off or unplug your machine. Installing update 1 of 1 .."
Me thinking how much more productive I would be if this were an Apple product...
Time: 1:11 - start shutting down (now how long could this take?)
Time: 1:16 - just now restarting (5 minutes!)
Recommend you keep updating
Time: 1:24 - Shanny gives up (noble try nice lady)
Call MS Tech Support at: 800.642.7676
End: ??
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